The necessity & pitfalls of knowledge management for Mexico Phone Number List customer contact Early bird alert! 💥 Will you be at the Meetup Mexico Phone Number List Digital Customer Service on June 7th? There are only 150 spots! 221 like bookmark Diede Hartveld 221 April 21, 2022 at 11:00 2 minutes reading There is an increasing need for smart Mexico Phone Number List management of knowledge in an organization.
One of the effects of knowledge management is that Mexico Phone Number List employees see much better what their share is in the service and service provision to the customer. But how do you organize this? And how does knowledge management ensure that you become distinctive in your customer contact? Better products, better Mexico Phone Number List processes, higher customer satisfaction and a service that customers take for granted. Those are the ambitions of EVBox. Knowledge management must play an important role in this. In the latest Customer Engagement Podcast we spoke with Marten van Heusden, Senior manager customer support at EVBox and Tinky Bart, director Mexico Phone Number List TKC Digital about the necessity, results and pitfalls of knowledge management.
An interesting conversation with valuable insights and tips! Mexico Phone Number List EVBox is a supplier of charging solutions for electric vehicles. The customer base includes leasing companies, car brands and lease drivers. When they wanted to Mexico Phone Number List improve their knowledge management, TKC Digital turned out to be the perfect partner. They help organizations to set up well-designed knowledge management so that customers with a question get the right answer in one go. They got to work very quickly and within six months a Mexico Phone Number List completely new knowledge management was in place. Marten and Tinky are happy to share their experiences.